Data and coverage
Every resource directory in this space dies the same way. It launches accurate, nobody owns re-verification, and eighteen months later staff stop trusting it and go back to a printed list in a drawer. So freshness is a first-class field, aging records are visible in search results rather than quietly ranked down, and coverage gaps are a report rather than something you discover when a patient comes back.
Walkable coverage by anchor and mobility profile
| Anchor | Walks independently | Slow or unsteady gait | Manual wheelchair, self-propelled | Power wheelchair or scooter | Blind or low vision |
|---|---|---|---|---|---|
Callowhill Emergency Shelter Callowhill | 11 walkable 13 reachable in total | 2 walkable 3 reachable in total | 3 walkable 4 reachable in total | 10 walkable 11 reachable in total | 4 walkable 9 reachable in total |
Ridge Avenue Safe Haven Francisville | 7 walkable 14 reachable in total | 1 walkable 2 reachable in total | 2 walkable 4 reachable in total | 7 walkable 14 reachable in total | 2 walkable 6 reachable in total |
Woodland Avenue Shelter Kingsessing | 5 walkable 7 reachable in total | 1 walkable 2 reachable in total | 1 walkable 3 reachable in total | 4 walkable 6 reachable in total | 2 walkable 4 reachable in total |
Kensington Safe Haven Kensington | 4 walkable 6 reachable in total | 1 walkable 1 reachable in total | 1 walkable 2 reachable in total | 4 walkable 6 reachable in total | 1 walkable 3 reachable in total |
Broad and Snyder Winter Shelter South Philadelphia | 5 walkable 5 reachable in total | 1 walkable 1 reachable in total | 1 walkable 3 reachable in total | 4 walkable 4 reachable in total | 3 walkable 4 reachable in total |
Read the rows, not the columns. The catalog is identical in every cell. What changes is the patient, and at some anchors the walkable count falls to a number you would not staff a discharge plan on. A radius search reports the same figure in every column, which is precisely why coordinators stop believing it.
Service types with nothing walkable
- Callowhill Emergency ShelterPharmacyBenefits enrollmentID and documentsLegal aidMail serviceTransit assistanceMedical respiteDentalSubstance useHousing navigation
- Ridge Avenue Safe HavenHot mealsClothingPharmacyBenefits enrollmentID and documentsLegal aidShowersLaundryPhone chargingStorageMail serviceTransit assistanceDentalHousing navigation
- Woodland Avenue ShelterHot mealsClothingBenefits enrollmentID and documentsLegal aidShowersLaundryPhone chargingStorageMail serviceTransit assistanceMedical respiteDentalFood pantryHousing navigation
- Kensington Safe HavenBehavioral healthPharmacyBenefits enrollmentID and documentsLegal aidShowersLaundryStorageMail serviceTransit assistanceMedical respiteDentalFood pantryHousing navigation
- Broad and Snyder Winter ShelterClothingBenefits enrollmentID and documentsLegal aidShowersLaundryPhone chargingStorageMedical respiteDentalSubstance useHousing navigation
This is the report that goes to whoever commissions services. It turns "we struggle to place wheelchair users discharged to Kensington" into a list with a service type and an address on it.
Accessibility facts on file
- Step-free entrance25 of 30
- Wheelchair-usable interior21 of 30
- Accessible restroom13 of 30
- Seating while waiting25 of 30
- Low-sensory space5 of 30
- Hearing loop or ASL4 of 30
Unknown is stored as false, everywhere. A directory that treats a blank field as accessible sends someone in a chair to a building with four steps, and they do not come back a second time.
Language coverage across the catalog
| Language | Staff on site | Some shifts or booked | Phone only | Printed guide |
|---|---|---|---|---|
| EnglishEnglish | 30 | 0 | 0 | Reviewed |
| SpanishEspañol | 18 | 7 | 2 | Reviewed |
| VietnameseTiếng Việt | 2 | 7 | 0 | Reviewed |
| FrenchFrançais | 2 | 4 | 1 | Reviewed |
| Chinese (Simplified)简体中文 | 1 | 7 | 1 | Reviewed |
| Arabicالعربية | 0 | 5 | 2 | Reviewed |
| Haitian CreoleKreyòl Ayisyen | 0 | 4 | 1 | Reviewed |
| RussianРусский | 0 | 2 | 1 | Reviewed |
| PortuguesePortuguês | 0 | 3 | 0 | Not reviewed |
| Korean한국어 | 0 | 1 | 1 | Not reviewed |
| Khmerភាសាខ្មែរ | 0 | 0 | 1 | Not reviewed |
The last column is not the same question as the first four. A site can have a Khmer phone interpreter while the printed guide still cannot be produced in Khmer, because no Khmer speaker has reviewed the phrase bank. Both facts have to be visible, because they fail in different ways.
Verification queue, oldest first
- 180 days2026-03-19Cedar Park DentalDirectory import, never confirmed
- 160 days2026-04-08South Broad Food PantryDirectory import, never confirmed
- 146 days2026-04-22Brewerytown Housing NavigationM. Trinh, social work
- 122 days2026-05-16Harrowgate Benefits DeskDirectory import, never confirmed
- 108 days2026-05-30Race Street Clothing ClosetVolunteer submission, unconfirmed
- 105 days2026-06-02Kingsessing Legal ClinicDirectory import, never confirmed
- 93 days2026-06-14Fairmount Dental ClinicM. Trinh, social work
- 74 days2026-07-03Somerset Hygiene StationVolunteer submission, unconfirmed
- 66 days2026-07-11Arch Street Legal AidM. Trinh, social work
- 58 days2026-07-19Mifflin Street Vision ClinicM. Trinh, social work
In a live build this queue is the job. A weekly five-call list, one field to confirm hours and one to confirm intake, and the verified-by name carried through so a coordinator can weigh a colleague's check against a directory import nobody ever rang.