Service standards

Every promise here has a number attached

Every agency promises communication and care. Below is what those words mean in hours, counts and deadlines - the version you can hold us to.

Communication

You always know who to call, and they always pick up

A named manager with a direct mobile number, not a shared inbox
Every owner and tenant enquiry answered within one business hour
Urgent maintenance answered after hours, every night of the year
A short written update after anything that changes your tenancy

Tenant selection

The tenant is the single biggest decision we make for you

Identity, income and employment verified in writing before any offer
Credit file, Tenancy Tribunal order history and two prior landlords checked
Every applicant met in person at the property, without exception
A written recommendation to you with the reasoning, and the final call is yours

Inspections and maintenance

We look at your property properly, four times a year

Four routine inspections a year, each one done in person
A full photographic report to you within two working days of every visit
Quotes obtained and approved by you before any non-urgent work is booked
Trade invoices passed through at cost, attached to your statement

Compliance and money

Nothing about your obligations is left for you to chase

Rent reconciled daily; arrears actioned the day they occur, not the following week
Owner statements every four weeks, plus a year-end summary for your accountant
Healthy Homes compliance assessed, evidenced and kept current
Bond lodged with Tenancy Services within the statutory timeframe on every tenancy

The rhythm

What happens, and how often

No owner should have to ask when they will next hear from their property manager.

Daily
Rent reconciled and arrears actioned
Every 4 weeks
Owner statement and payment to your account
Quarterly
Routine inspection and full photographic report
Annually
Market rent review with written evidence, and a year-end summary

If we miss one of these

Tell us, and we will put it right and waive that month’s management fee on the property concerned. We can offer that because the portfolio is capped at 120 - the standards above are built to be met, not to be marketed.

Our management agreement runs month to month with 30 days’ notice either way. If the service stops matching this page, you are never locked in.

Free rental appraisal

Find out what your property should be renting for

A written appraisal with real comparable rents from your street - not a range pulled off a portal. No cost, no obligation, and no pressure to switch.

Get my rental estimate 07 222 0148

Most appraisals are back with you inside two working days.